NERF Customer Service
1027 Newport Ave.
Pawtucket, RI 02862
Whoever It May Concern:
I very much enjoy your products. However, I have encountered a problem with your NERF Zombie Strike Crossfire Bow Toy.
When I bought this product, I was delighted. I am a huge fan. The Crossfire Bow was perfect, the first of its kind that I am aware of, with an adequate number of darts, and a realistic string to make it look like a real crossbow. I was so pumped up because finally a real NERF crossbow had been made! However, I had two small problems, the first problem being the zombies. My family and I are not really into zombies, but this wasn’t a major problem because as soon as I pulled it out, I attached stickers to cover it up. The second problem was much more important. As soon as I loaded the gun and pulled the trigger, a bullet flew out. Perfect. But the second time I shot it, one bullet came straight and fast, like it’s supposed to, but the second bullet barely came out of the socket.
This was very disappointing because I purchased the Rough Cut gun knowing that it shot two bullets at the same time. I didn’t really care for this feature so I bought the Crossfire Bow knowing that it didn’t shoot two bullets at the same time. If I would have known that the bow shot like this, I never would have purchased it in the first place. I tested the bow five times recently, and three times this occurred. This is very frustrating because I have had little problems with your toys, and they all work wonderfully. Now all of the sudden it is malfunctioning.
As a dedicated consumer, I request that I will be given a free Crossfire Bow as a result of the poor quality and performance. My friends and I love playing an occasional NERF battle, and this is very disappointing.