Wednesday, November 19, 2014

NERF Business Letter

NERF Customer Service
1027 Newport Ave.
Pawtucket, RI 02862

Whoever It May Concern:
I very much enjoy your products. However, I have encountered a problem with your NERF Zombie Strike Crossfire Bow Toy.
When I bought this product, I was delighted.  I am a huge fan. The Crossfire Bow was perfect, the first of its kind that I am aware of, with an adequate number of darts, and a realistic string to make it look like a real crossbow. I was so pumped up because finally a real NERF crossbow had been made! However, I had two small problems, the first problem being the zombies. My family and I are not really into zombies, but this wasn’t a major problem because as soon as I pulled it out, I attached stickers to cover it up. The second problem was much more important. As soon as I loaded the gun and pulled the trigger, a bullet flew out. Perfect. But the second time I shot it, one bullet came straight and fast, like it’s supposed to, but the second bullet barely came out of the socket.
            This was very disappointing because I purchased the Rough Cut gun knowing that it shot two bullets at the same time. I didn’t really care for this feature so I bought the Crossfire Bow knowing that it didn’t shoot two bullets at the same time. If I would have known that the bow shot like this, I never would have purchased it in the first place. I tested the bow five times recently, and three times this occurred. This is very frustrating because I have had little problems with your toys, and they all work wonderfully. Now all of the sudden it is malfunctioning.
            As a dedicated consumer, I request that I will be given a free Crossfire Bow as a result of the poor quality and performance. My friends and I love playing an occasional NERF battle, and this is very disappointing.


Ethan McFerren


  1. This letter is very interesting, but you need to come up with possible solutions for the problem.


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